LAST UPDATED; 05.06.2025.
Privacy Policy & Cookies Statement
Privacy Policy
Adistra, a service business and tourist agency, Carera 69, 52210 Rovinj, OIB: 71642773405,
owned by Darko Ferenčević (hereinafter referred to as: “Agency”), is committed to protecting the personal data
of its users, clients and visitors to the website www.adistra.hr.
This Privacy Policy explains how we collect, use and store your personal data, the rights you have and the ways in which you can contact us.
1. Information about the data controller
- Name of the trade: ADISTRA, trade for services and tourist agency
- Owner and processing manager: Darko Ferencević
- Address: Carera 69, 52210 Rovinj
- OIB: 71642773405
- Contact e-mail: info@adistra.hr
- Phone: +385 95 8383 797
- Website: www.adistra.hr
2. Types of personal data we collect
We may collect the following information:
- Name and surname
- Contact details (telephone, e-mail address)
- Residential address
- Date of birth (when legally required)
- Identification data (e.g. ID card number, passport number – for boat rental or
guided tours) - User preference data
- IP address, cookies and other technical data when using the website
3. Methods of collecting personal data
- Through the reservation forms on the website
- By phone, e-mail or in person at the branch
- Via social networks (messages or comments)
- By using cookies on the website
- When concluding a contract or fulfilling legal obligations (e.g. boat rental)
4. Purpose and legal basis for data processing
We collect and process your data only when we have a legal basis for it:
- Fulfillment of the contract – e.g. booking excursions, guided tours or renting equipment/vessels
- Legal obligations – according to the laws of the Republic of Croatia (e.g. guestbook, fiscalization, records)
- Consent – for marketing purposes, newsletter and cookies
- Legitimate interest – improving services and business security
5. Use of cookies
Our website uses cookies to ensure proper functioning, analyze traffic, and improve user experience. By using the site, you agree to the use of cookies. You can learn more about cookies in our Cookie Statement available on the site. You can set your browser settings at any time.
6. Storage and retention period of personal data
We retain your data for as long as necessary to fulfill the purpose for which it was collected or as required by applicable regulations. After the expiration of the period, the data is deleted or anonymized.
7. User rights
You have the right to:
- Access to your data
- Correction of inaccurate data
- Deletion (“right to be forgotten”)
- Restriction of processing
- Data portability
- Complaint to the supervisory authority (AZOP)
To exercise your rights, please contact us via e-mail: info@adistra.hr
8. Data protection and confidentiality
We process your data with the utmost care and apply technical and organizational security measures to prevent unauthorized access, loss, misuse or unauthorized disclosure.
9. Right to object and submission of a written consumer complaint
The consumer can submit a written complaint to the address:
ADISTRA, Carera 69, 52210 Rovinj
or via e-mail to: info@adistra.hr
We will deliver the answer within 15 days.
10. Online Dispute Resolution (ODR)
In accordance with Article 14(1) of Regulation (EU) No. 524/2013, we inform users about the possibility of online dispute resolution via the platform: https://ec.europa.eu/consumers/odr/
11. Changes to the privacy policy
We reserve the right to change this policy to comply with applicable laws or improve data protection. Updated versions will be posted on the website.
Privacy Policy
Adistra, a service business and tourist agency, Carera 69, 52210 Rovinj, OIB: 71642773405,
owned by Darko Ferenčević (hereinafter referred to as: “Agency”), is committed to protecting the personal data
of its users, clients and visitors to the website www.adistra.hr.
This Privacy Policy explains how we collect, use and store your personal data, the rights you have and the ways in which you can contact us.
1. Information about the data controller
- Name of the trade: ADISTRA, trade for services and tourist agency
- Owner and processing manager: Darko Ferencević
- Address: Carera 69, 52210 Rovinj
- OIB: 71642773405
- Contact e-mail: info@adistra.hr
- Phone: +385 95 8383 797
- Website: www.adistra.hr
2. Types of personal data we collect
We may collect the following information:
- Name and surname
- Contact details (telephone, e-mail address)
- Residential address
- Date of birth (when legally required)
- Identification data (e.g. ID card number, passport number – for boat rental or
guided tours) - User preference data
- IP address, cookies and other technical data when using the website
3. Methods of collecting personal data
- Through the reservation forms on the website
- By phone, e-mail or in person at the branch
- Via social networks (messages or comments)
- By using cookies on the website
- When concluding a contract or fulfilling legal obligations (e.g. boat rental)
4. Purpose and legal basis for data processing
We collect and process your data only when we have a legal basis for it:
- Fulfillment of the contract – e.g. booking excursions, guided tours or renting equipment/vessels
- Legal obligations – according to the laws of the Republic of Croatia (e.g. guestbook, fiscalization, records)
- Consent – for marketing purposes, newsletter and cookies
- Legitimate interest – improving services and business security
5. Use of cookies
Our website uses cookies to ensure proper functioning, analyze traffic, and improve user experience. By using the site, you agree to the use of cookies. You can learn more about cookies in our Cookie Statement available on the site. You can set your browser settings at any time.
6. Storage and retention period of personal data
We retain your data for as long as necessary to fulfill the purpose for which it was collected or as required by applicable regulations. After the expiration of the period, the data is deleted or anonymized.
7. User rights
You have the right to:
- Access to your data
- Correction of inaccurate data
- Deletion (“right to be forgotten”)
- Restriction of processing
- Data portability
- Complaint to the supervisory authority (AZOP)
To exercise your rights, please contact us via e-mail: info@adistra.hr
8. Data protection and confidentiality
We process your data with the utmost care and apply technical and organizational security measures to prevent unauthorized access, loss, misuse or unauthorized disclosure.
9. Right to object and submission of a written consumer complaint
The consumer can submit a written complaint to the address:
ADISTRA, Carera 69, 52210 Rovinj
or via e-mail to: info@adistra.hr
We will deliver the answer within 15 days.
10. Online Dispute Resolution (ODR)
In accordance with Article 14(1) of Regulation (EU) No. 524/2013, we inform users about the possibility of online dispute resolution via the platform: https://ec.europa.eu/consumers/odr/
11. Changes to the privacy policy
We reserve the right to change this policy to comply with applicable laws or improve data protection. Updated versions will be posted on the website.
Cookies Statement
The website www.adistra.hr uses cookies to improve functionality, improve user experience and collect analytical data for business needs.
1. What are cookies?
Cookies are small text files that a website stores on your device when you visit it. Cookies allow the website to recognize the user’s device and remember certain information about your previous actions or settings.
2. What cookies do we use?
a) Technical (mandatory) cookies
These cookies are necessary for the proper functioning of the website and cannot be disabled in our systems.
b) Analytical cookies (e.g. Google Analytics)
We use them to analyze traffic and user behavior. The data is used in aggregate form to improve services and content. Example: number of visits, session duration, device used.
c) Marketing cookies
We use Facebook Pixel and related tools to show you more relevant ads on social networks, as well as to measure the effectiveness of campaigns.
d) Third-party cookies
The site integrates third-party content and tools, which may set their own cookies:
- YouTube: to display video content
- Regiondo: for reservation functions
- Mailchimp / Brevo: to display and manage newsletter forms
3. Cookie management
When you first visit the site, you will be shown a cookie banner where you can:
- accept all cookies
- choose which cookies you allow
- reject optional cookies
You can delete or disable cookies at any time via your browser settings.
More information:
- Google Analytics – Privacy and Terms
- Facebook – Cookies and Advertising
- YouTube (Google) – Terms of Use
- Regiondo – Privacy Policy
- Mailchimp – Cookies Statement
4. Legal basis for the use of cookies
- Technical cookies: legitimate interest
- Analytical and marketing cookies: based on your explicit consent
5. Contact
For any questions or requests regarding cookies or data protection, please contact us:
ADISTRA, service business and tourist agency
E-mail: info@adistra.hr